Harvard Business Review

OCTOBER 24, 2016

This disconnect is a major problem for the continuing development of efficient capital markets. Collectively, the world’s investment giants hold in excess of $70 trillion in assets, which represents the bulk of investable capital globally. How is this state of affairs possible?

Operations 8

Operations Intangible Assets Venture Capitalist Hedge 8

Harvard Business Review

OCTOBER 25, 2018

We focus on economic profit rather than revenue size, market share, or productivity growth because these other metrics risk including firms that are simply large and may not create economic value. For instance, gains to internet, media, and software activities are captured by just 10% of U.S.

Industry 12

Industry Company GDP Bottom-up 12

Harvard Business Review

FEBRUARY 7, 2014

This kudos lead to the unusual occurrence of positive publicity for CVS’s business in major media outlets like the New York Times and CNN. Because senior managers tend to focus on the short-term operational and financial aspects of their companies rather than the intangible assets that are worth so much more.

Reputation 8

Reputation Intangible Assets Competitive Advantage Long-term 8

Harvard Business Review

JULY 3, 2015

Through co-creation, companies can access a deep well of customer capabilities, knowledge and assets. Although the Net Promoter Score (NPS) is a market standard, customer promotion alone can’t sustain a co-creation model. Happy about these results, Ann recommends it to all of her followers on social media.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

NOVEMBER 7, 2013

At its peak, the company operated 10,000 stores. As recently as 2002, the company had a market value of $5 billion. homes have broadband , and network operators continue to invest in ever-faster cable, satellite, and fiber-based technologies. The Blockbuster-Netflix skirmish is a case in point. Then in 1997, Netflix happened.

Disruptive Innovation 8

Disruptive Innovation Intangible Assets Retail Innovation 8

Harvard Business Review

NOVEMBER 19, 2018

“How long does it take for her to interact with a market that isn’t nearly monopolized?” have grown more concentrated in the past 20 years, meaning that the biggest firms in the industry are capturing a greater share of the market than they used to. That’s not how Vox Media does it. IT Does Matter.

Software 8

Software Company Competitive Advantage Henderson 8