Remove Leadership Remove Management Remove Operations Remove TQM
article thumbnail

Case Study: Adopting a Deming Management System in a Service Company

Deming Institute

Total Quality Management in Logistics: a case study from the trucking industry by Harry Lehman, Jr. (a As with any stated aim or goal what matters is how it manifests in real decisions but it is a good start to acknowledge how important that is to a successful management improvement effort. a thesis at the Naval Postgraduate School).

article thumbnail

Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Step 3: Teach Quality Leadership.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Brand Surgery ? excerpts from my Marketing Magazine article | In.

In the CEO Afterlife

Leadership. by John • February 5, 2011 • Branding , Leadership , Marketing , Strategy • 1 Comment. When I was a young product manager back in the ’70s, the only people I could talk to about brands were my colleagues in the marketing department and the advertising agency. In the CEO Afterlife. Main menu Home.

Magazine 100
article thumbnail

The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

Quality is not something that managers assign others to achieve. Rather than assume all is wrong or right with an organization and take a defensive posture, management must view quality as essential to their economic survival or growth. It is not enough for management to endorse quality programs; they must actively participate.

Quality 50
article thumbnail

Why Dr. Deming’s Work is So Important to Me

Deming Institute

Thankfully, I also had some very good managers who still fell victim to conventional wisdom management ideas, such as a store manager creating special sales incentives and contests that seemed silly and unnecessary. During my junior year in college, I was running for leadership positions in my fraternity.

Deming 46
article thumbnail

Avoid the Improvement Hype Cycle

Harvard Business Review

The result: Employees get confused and cynical (senior management's "flavor of the month"). Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software).