Case Study: Adopting a Deming Management System in a Service Company
Deming Institute
NOVEMBER 21, 2016
Total Quality Management in Logistics: a case study from the trucking industry by Harry Lehman, Jr. (a As with any stated aim or goal what matters is how it manifests in real decisions but it is a good start to acknowledge how important that is to a successful management improvement effort. a thesis at the Naval Postgraduate School).
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