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Focus on Keeping Up with Your Customers, Not Your Competitors

Harvard Business Review

They’ve redesigned their core processes in the area of procurement (online shopping), talent acquisition (marketplaces), collaboration (social networking), market research (peer reviews), finance (mobile payments) and travel (room and ride sharing). Have you reinvented your core processes to the same degree?

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The Ripple Effects of Parents Not Using Their Vacation Time

Harvard Business Review

Travel Association, which is naturally concerned about what all this overwork is doing to the travel industry.). Well, there’s longtitudinal, peer-reviewed research showing that the amount of time you spend with your kids doesn’t really matter. So what’s the problem?

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