Skip Prichard

JUNE 28, 2019

Implementing a customer relationship management system is complicated; delivering a winning customer experience every time is complex. 1] Defined in HBR’s Why Strategy Execution Unravels—and What to Do About It (Donald Sull, Rebecca Homkes, and Charles Sull, MARCH 2015). 10 Steps to Solving Complexity.

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Sull How To Insourcing Sharpe 71

Harvard Business Review

JULY 22, 2015

Puzzling anecdotes abound: Microsoft has missed out on a series of new products in the past decade, yet as Don Sull points out , it continues to be highly profitable. Overall productivity growth has actually been below historical levels for the last decade. But there’s no evidence of these big gains in the macro evidence.

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Sull Competitive Advantage Porter Industry 8

Harvard Business Review

MAY 18, 2015

Yet, according to Donald Sull’s research in the March issue of HBR, almost half of top executives cannot connect the dots between their company’s strategic priorities; and two out of three middle managers say they simply do not understand their strategic direction. This is a subtle, but important nuance.

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