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Customer Intimacy vs. Customer Satisfaction

CO2

These paths are clearly and effectively outlined by Fred Wiersema and Michael Treacy in The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market : 1) Operational Excellence – Lowest Cost. 2) Product Leader – Best Product or Service. 2) Cultivate your human connections.

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Business Model Generation : Blog | Executive Coaching | CO2 Partners

CO2

Key activities can be categorized as: Production, Problem Solving, Platform/network) Key Partnerships – Some activities are outsourced and some resources are acquired outside the enterprise. (It

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Standard Operating Procedures Can Make You More Flexible

Harvard Business Review

Building on our standard approach, we were able to scale and replicate easily.".

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Strategic Planning Steps

CO2

Customers don’t buy your product or service in order for you to meet your numbers. Look at the diagram and decide which one is right for you (based upon your products and services, and your culture). The organization’s financial numbers, however, are not inspiring to most employees or customers.