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Don't Like the Message? Maybe It's the Messenger

Harvard Business Review

Asked to make their own assessments, students who attended the offending team's college reported seeing half as many illegal plays as did students from the opposing institution. It was inspired by comments from author Neal Stephenson, who espoused the latter view in a Q&A at MIT. And why not?

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Welcome to HBR's Customer Intelligence Insight Center

Harvard Business Review

As early as 1994 Neal Stephenson was envisioning the era of Big Data, and how it might change the work of a market researcher. Dick, of course, gave us the billboards of Minority Report , recognizing and calling out personalized offers to people on the street.

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Winning the Elusive Marquee-Brand Customer Advocate

Harvard Business Review

The marketing head of an ambitious technology firm recently shared with me a vexing problem: Apple was one of their customers. As Michael Stephenson , a key leader in global customer programs at Oracle puts it, his firm has various business units that focus on specific industries. Marquee is good, a perfect match is better.

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