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The productivity imperative

First Friday Book Synopsis

Here is an excerpt from an article co-authored by Peter Bisson, Elizabeth Stephenson, and S. Bob's blog entries Amazon Elizabeth Stephenson France Telecom’s Orange GDP growth Germany’s T-Systems Kindle OECD countries Peter Bisson Rik Kirkland S. Patrick Viguerie for The McKinsey Quarterly.

I’m New to a Forum, What Should I Do? A Guide for New Members

Managing Communities

photo credit: aresauburn™ Bruce Stephenson (@FamilyPhoto on Twitter) asked: “[What is the] best way to start to participate when new to a forum?&# I am going to tackle this from the perspective of an individual wanting to participate in a forum for personal reasons, such as a passion for a specific topic. If you are [.]. How Should I Participate

Global forces: An introduction

First Friday Book Synopsis

Here is an excerpt from an article written by Peter Bisson, Elizabeth Stephenson, and S. Patrick Viguerie for The McKinsey Quarterly (June 2010). To read the complete article, check out a wealth of resources, and watch a video during which McKinsey director Bisson explains why trends matter, the value of tracking global forces, and how

The Stakeholders You Need to Close a Big Deal

Harvard Business Review

The decision maker at AT&T was CEO Randall Stephenson. The key to winning over a decision maker like Stephenson is working with a champion to provide enough data, analysis, and outside validation to ensure that those who would question his decision see a trail of sound and thoughtful due diligence. Pete spent 9 months helping us build a solid platform of credibility that would limit Stephenson’s risk if the investment turned out to be bad.

George Washington's Tent


Scott Stephenson, director of collections for the Revolution Museum. An impressive story of historical preservation and replication: “We all know Mount Vernon, but this is a home of George Washington that most people don’t even think about,” said R. The future first president stayed in the field with his troops through the war, living and working in the tent that was the nation’s first “oval office” of sorts, he said

Adolescent Rites of Passage - Something of Monumental Importance Has Been Lost

Building Personal Strength

Louise Carus Mahdi, et al (1996); and From Boys to Men: Spiritual Rites of Passage in an Indulgent Age , by Bret Stephenson (2006). I''ve been reading about traditional and modern rites of passage.

How to Conduct an Effective Job Interview

Harvard Business Review

Chris Smith and Chris Stephenson. The virtual stack of resumes in your inbox is winnowed and certain candidates have passed the phone screen. Next step: in-person interviews. How should you use the relatively brief time to get to know — and assess — a near stranger?

Winning the Elusive Marquee-Brand Customer Advocate

Harvard Business Review

As Michael Stephenson , a key leader in global customer programs at Oracle puts it, his firm has various business units that focus on specific industries. As Michael Stephenson points out, "Sales reps come to us all the time saying things like, ''I want General Motors to come talk to this prospective customer.''" So he probes, asking what GM is doing that''s relevant to the prospect, and what in particular they might talk about.

Welcome to HBR's Customer Intelligence Insight Center

Harvard Business Review

As early as 1994 Neal Stephenson was envisioning the era of Big Data, and how it might change the work of a market researcher. Fiction writers who specialize in creating dystopian near-futures seem to put a lot of stock in the potential of customer intelligence. And it sure beats how David Foster Wallace portrayed the job in "Mister Squishy." ) Philip K. Dick, of course, gave us the billboards of Minority Report , recognizing and calling out personalized offers to people on the street.

Don't Like the Message? Maybe It's the Messenger

Harvard Business Review

It was inspired by comments from author Neal Stephenson, who espoused the latter view in a Q&A at MIT. So I wrote a piece juxtaposing the Stephenson/Cowen view with the work of MIT's Erik Brynjolfsson, who has been amassing evidence that a digitization-fueled economic revolution is in fact beginning to happen. That's probably because, if there is one person in the world whom readers consider a "knowledgeable member of their cultural community," it is Neal Stephenson.