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Avoid the Improvement Hype Cycle

Harvard Business Review

In 2009, Grainger's senior management team decided to reflect on their history with improvement initiatives before deploying a Lean-based continuous improvement system. To understand the strengths and weaknesses of different process religions, develop a network of people with experience in each one.

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Making Hospital Partnerships Work

Harvard Business Review

The assumption is that a merger will make it easier to achieve economies of scale, develop a large but narrow network of preferably healthy patients, establish data registries, and integrate expensive technology. At first, we worked with RIC as a consultant but then became its partner in 2009. Willingness to compromise.

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Why the TSA Screening Revolt is Like Poison Ivy

Harvard Business Review

Can we harness the information age to develop some sort of calamine lotion to soothe our hysteria in the face of uncertainty? Can we harness the information age to develop some sort of calamine lotion to soothe our hysteria in the face of uncertainty?

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Customer-Centric Continuous Improvement

Harvard Business Review

According to my friends Vanessa DiMauro of Leader Networks and Bob Buday of The Bloom Group , these communities can help organizations tap into customer trends and thereby develop better products and services.