Harvard Business Review

JUNE 27, 2013

"Innovation" has become a buzzword in the customer experience field. They also believe that innovation will help them achieve these lofty goals — and they''re investing accordingly. Sixty-nine percent of these respondents report that their companies have dedicated personnel for customer experience innovation.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Investment in AI is growing and is increasingly coming from organizations outside the tech space.

Survey 12

Survey Execution First-mover Advantage Technology 12

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. Companies across the spectrum are grappling with change as new technologies, innovations, and customer behaviors disrupt old business models.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

APRIL 7, 2016

Following are three such innovative approaches for connecting with top talent. ” Such innovative solutions have paid off: Fortune magazine recently named Highfive to its list of the 10 Best Small Workplaces in Technology. Don’t keep relying on the same old social media platforms.

Marketing 8

Marketing Strategy Hammer Media 8