Strategy Driven

DECEMBER 9, 2013

The bad news is it’s so full of retail shopping incentives, mobs of people, and ‘today only deals’ that the festivity of Thanksgiving is somewhat lost in the shuffle. Your humor, your friendliness, your helpfulness, your approachability, your trustworthiness, your honesty, your ethics, and maybe even your morality.

Mission Statement 58

Mission Statement Customer Loyalty Competitive Advantage Library 58

Harvard Business Review

OCTOBER 6, 2016

The bank has since fired 5,300 employees for the illegal behavior and eliminated retail bank sales goals entirely. They had a fuller discussion in 2013–2014 — around the time when media reports of the illicit behavior first surfaced. Even now, Stumpf adamantly refuses to hear criticism of the bank’s culture.

Banking 10

Banking Committee Leadership Ethics 10

Harvard Business Review

OCTOBER 6, 2014

Troubles at Tesco, the UK’s leading retailer, are mounting. If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. How did this happen?

Retail 11

Retail Merchandising Discount Price 11