Chartered Management Institute

MAY 2, 2023

The good listeners checklist ​​ Four simple steps to develop better active listening As a hospitality professional, his everyday role also requires an expert listening ear. People are our business, so we need to listen to them,” he explains.

Management 52

Management Hotels Porter Learning-by-Doing 52

Great Leadership By Dan

APRIL 5, 2019

They actively listen and provide regular feedback. He is currently vice president, franchisee onboarding and learning at Choice Hotels International, where he oversees the hotel opening processes and learning strategy and programs for all franchisees. How do you continue to elevate your leadership game?

Leadership 274

Leadership Hotels Learning-by-Doing Leadership Development 274

Strategy Driven

MARCH 9, 2020

As the customer is getting ready to leave your hotel, ask them, “Will we be seeing you again soon?” This is why you should avoid saying “sorry”, and instead show sincerity by actively listening. Actively listening to your customers will help you avoid suggesting products or services they don’t need.

How To 68

How To Active Listening Learning-by-Doing Hotels 68

Harvard Business Review

OCTOBER 13, 2016

So, when pitching executives, make sure to address those issues and demonstrate your ability to help manage the change. Manage each minute. It’s about active listening: be better prepared and more granular in your questions. Companies don’t buy, people do. The buyer has privileges that the seller does not.

CEO 8

CEO Strategy Hotels COO 8

Harvard Business Review

DECEMBER 18, 2017

This has enabled us to grow our number of fan profiles by about 400 percent in the past two years—it’s now in the millions,” says Begoña Sanz, Commercial General Manager, Real Madrid C.F. FOX Sports: real-time fan engagement around the world. In sports, every second matters. This isn’t always easy.

Sports 8

Sports Brand Content Industry 8