Active Listening, Hotels and Marketing

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Active Listening

Hotels

Marketing

How to Build Customer Relations That Cannot Be Broken

Strategy Driven

MARCH 9, 2020

As the customer is getting ready to leave your hotel, ask them, “Will we be seeing you again soon?” This is why you should avoid saying “sorry”, and instead show sincerity by actively listening. Actively listening to your customers will help you avoid suggesting products or services they don’t need.

How To

How To Active Listening Learning-by-Doing Hotels

Putting Customers at the Heart of Your Brand to Create Passionate Fans: What Microsoft Learned About Customer Engagement in the Sports Industry - SPONSOR CONTENT FROM Microsoft

Harvard Business Review

DECEMBER 18, 2017

In the age before the digital revolution, marketers used to tell customers about a product and then work through a traditional step-by-step purchase funnel. It starts by inspiring your customer to tell your story in an authentic way, by building empathy and creating an emotional connection that turns customers into fans.

Sports

Sports Brand Content Industry

Leadership Digital

How to Build Customer Relations That Cannot Be Broken

Putting Customers at the Heart of Your Brand to Create Passionate Fans: What Microsoft Learned About Customer Engagement in the Sports Industry - SPONSOR CONTENT FROM Microsoft

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