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The Stakeholders You Need to Close a Big Deal

Harvard Business Review

This means that they rely on the advice of others for recommendations. The decision maker at AT&T was CEO Randall Stephenson. In the end, Pete and OnLive convinced the blockers, including Stephenson’s lieutenants, of the merits of the deal by proving considerable outside third-party support for their vision.

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To Stay Relevant, Your Company and Employees Must Keep Learning

Harvard Business Review

As AT&T CEO and Chair Randall Stephenson, recently told the New York Times, “There is a need to retool yourself, and you should not expect to stop… People who do not spend five to 10 hours a week in online learning will obsolete themselves with the technology.”

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Welcome to HBR's Customer Intelligence Insight Center

Harvard Business Review

As early as 1994 Neal Stephenson was envisioning the era of Big Data, and how it might change the work of a market researcher. Fiction writers who specialize in creating dystopian near-futures seem to put a lot of stock in the potential of customer intelligence.