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Leadership Essentials for the Matrix Environment

Great Leadership By Dan

They know they need leaders who are avid and rapid continuous learners because the shelf-life of any particular piece of expertise gets shorter as the pace of technological change accelerates. For instance, a hospital CEO built several valuable connections with some airline industry executives who had deep expertise in logistics.

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The Rainmaker Fab Five Blog Picks of the Week

Sales Wolf Blog

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

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The Most (and Least) Empathetic Companies

Harvard Business Review

Technology. Technology. Technology. Technology. Technology. Technology. Technology. Technology. Technology. Technology. Technology. Technology. Technology. Technology. The three sets of companies that appear tied actually scored slightly differently.

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Corporate Empathy Is Not an Oxymoron

Harvard Business Review

Few would have been surprised to see the airline Ryanair down at 99th. The only shock there was that the technology retailer, Carphone Warehouse, did even worse. Customer service Emotional intelligence Social platforms' Empathy pays, and it pays best when it comes from the top.