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The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. Leadership’s failure to heed their employees. Servant Leadership Lessons Southwest has been the poster child for servant leadership advocacy from its founding.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example?

Airlines 188
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example?

Airlines 130
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Do You Have the Fundamental Systems to Serve Customers?

Modern Servant Leader

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

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Jim Hunter – Servant Leadership Interview Series

Modern Servant Leader

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Jim : Becoming an Influential leader….

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Jim Hunter – Servant Leadership Interview Series

Modern Servant Leader

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Jim : Becoming an Influential leader….

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Steve Jobs vs. Herb Kelleher – Hero Worship vs. Servant Leadership

Modern Servant Leader

However, following his passing, there were many people who referred to him as a great leader. He was – if you refer to technology and innovation. However, if you refer to people or organizational leadership, I believe there are better examples. There are many problems with hero worship in leadership, including: 1.