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Why Professional Development Is Important

Strategy Driven

But this assumption is wrong, as technology and the world are constantly developing and evolving. And professional development cannot only benefit your career but your personal life too. On the other side, there might be many employees that want to develop more professionally but their employers do not see this as a necessity.

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The Growing Power of Inside Sales

Harvard Business Review

We spoke with Mike Moorman, a senior leader in ZS Associates'' B2B sales and marketing practice and a leading authority on sales management, about how inside sales (which refers to sales positions done remotely from headquarters, without face-to-face meetings with clients) is transforming the way that B2B companies interact with their customers.

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Focus on Your Customer's Customer

Harvard Business Review

And while these companies were the first to acknowledge the business benefits of delivering a great customer experience, business-to-business (B2B) organizations are increasingly getting in on the game. Often, the best way for B2B companies to satisfy the multitude of business customers is to focus on the needs of their customers' customers.

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Get More from Your Event Spending

Harvard Business Review

Yet, after sales force costs, events are the biggest line item in many marketing budgets, especially for B2B firms. Technology to do this exists, and it has implications for what managers can do before, during, and after the events they sponsor or attend. No technology can help managers who are unable or unwilling to set goals.

CRM 8
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Solving Facebook's Customer Advocacy Challenge, and Yours

Harvard Business Review

Thus, at this point, it is unable to develop and innovate the sort of software that could realize the full potential for customer advocacy and engagement on its platform. For the most part, they haven't yet developed the skills necessary to build such genuine engagement. Here are some of the possibilities for Facebook advocacy apps.

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In Sales, Social Media's Indirect Benefits Matter Most

Harvard Business Review

There's no better place to get a sense of the potential downside of social media for business than in B2B sales environments. Sales managers are under a lot of pressure to get their reps to exploit interactive online technologies to the max, but that's a lot easier said than done. Developing leads.

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What the Auto Industry Can Learn from Cloud Computing

Harvard Business Review

Information technology, however, is one of those industries. It may be a long time before cloud transportation companies offer anywhere near the same variety that ownership can confer. Tomorrow, the best segment to own might be the B2B buyers who are buying at massive scale. Network effects will be critical to performance.