N2Growth Blog

APRIL 25, 2010

Reward talent, innovation, loyalty, attitude, creativity, work ethic, contribution, and leadership ability…not tenure. I want metrics that mirror experience. often evoke feelings of hatred at the mere mention of their name. The bottom line is this…as an employer you need to possess an extreme bias toward performance.

Loyalty 419

Loyalty Blog Brand Follow-up 419

Harvard Business Review

NOVEMBER 27, 2015

Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. Ironically, the most empathic FTSE companies are a bank and a tobacco firm. Royal Bank of Scotland/NatWest. Deutsche Bank.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve

Organization 12

Organization Tactics Call Center Metrics 12