Frank Sonnenberg Online
AUGUST 17, 2021
Everything you learn is money in the bank — you’ll be able to leverage that knowledge for years to come. Employees want to work for an organization that has values and viewpoints compatible with their own; an organization that cares about morals and ethics, and one in which doing what’s right is as important as the bottom line.
Leading Blog
APRIL 25, 2012
When we look at companies that have faced scandals such as recalls, ethical violations, or crimes, the problem often comes down to employees whose surprisingly positive behavior was distorted by a toxic culture and clueless leaders. But a good intention can go bad when financial performance becomes the only metric that matters.
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N2Growth Blog
APRIL 25, 2010
The Costco experience isn’t what it used to be, US auto manufacturers continue to struggle, the banking industry has been crippled, and government agencies (pick one…USPS, IRS, DMV, etc.) Reward talent, innovation, loyalty, attitude, creativity, work ethic, contribution, and leadership ability…not tenure.
Harvard Business Review
DECEMBER 29, 2016
It’s hard for good, ethical people to imagine how these meltdowns could possibly happen. But what about the ordinary engineers, managers, and employees who designed cars to cheat automotive pollution controls or set up bank accounts without customers’ permission? Volkswagen. and the U.K., Cross-cultural differences.
Harvard Business Review
MAY 25, 2017
On November 9, 2016, the shareholders of Australia’s largest company, and the world’s tenth-largest bank , revolted. Corporations are now taking a further step beyond objective metrics, which can be financial and nonfinancial, to include subjective measures — tagged as “soft.”
Harvard Business Review
DECEMBER 1, 2016
We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media. Our publicly available metrics including CEO approval ratings from staff, ratio of women on boards, and number of accounting infractions and scandals. This year we added a carbon metric.
Harvard Business Review
NOVEMBER 27, 2015
Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. Ironically, the most empathic FTSE companies are a bank and a tobacco firm. Royal Bank of Scotland/NatWest. Deutsche Bank.
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