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Use Jugaad to Innovate Faster, Cheaper, Better

Harvard Business Review

We recently attended the World Economic Forum's India Economic Summit 2011 in Mumbai, where we moderated several panels and workshops on the topic of innovation. The experience gave us some insights into a unique approach to innovation called jugaad , which entrepreneurs and enterprises are practicing in complex emerging markets like India.

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Beware the Analytics Bottleneck

Harvard Business Review

With the pace of digital “always on” streaming devices and technology innovation accelerating, one might think technology would continue to pose a challenge for businesses. For example, one retail bank applied machine learning to its customer analytics and achieved a 300% uplift on sales campaigns compared to a control group.

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Beware the Analytics Bottleneck

Harvard Business Review

With the pace of digital “always on” streaming devices and technology innovation accelerating, one might think technology would continue to pose a challenge for businesses. For example, one retail bank applied machine learning to its customer analytics and achieved a 300% uplift on sales campaigns compared to a control group.

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Even for Companies, the U.S. Is Split Between Haves and Have-Nots

Harvard Business Review

So although you might expect that in a hypercompetitive environment, ambitious companies would constantly wrest market share from the leading firms, the reality is quite the opposite. Companies are using this money for share buybacks, or putting it in the bank, running high (and rising) cash balances of close to 15% of GDP.

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The Authenticity Trap for Workers Who Are Not Straight, White Men

Harvard Business Review

According to research from the Center for Talent Innovation (CTI), EP constitutes 26% of what senior leaders say it takes to get to the next promotion. In today’s hypercompetitive world, the organization absolutely needs you to bring your whole self to work.

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We All Work at Enron Now

Harvard Business Review

Incentives shape human behavior — and overcounting benefits and undercounting costs is a surefire way to blunt our incentives to innovate, to take on ambitious goals, and create real value. Innovation atrophy. Corporations would fail at innovating, creating, and engaging. Banks would fail at lending and borrowing.