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Moving on from ROI to ROE, a Return on Empathy

Strategy Driven

However, innovations in the neurosciences to developments in social media have revealed that profitability should no longer be relegated to sales figures and profit margins alone. He is the author of the book, Empathetic Marketing published by Palgrave. FREE COPY of a StrategyDriven Expert Contributor book †.

ROE 50
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The Continuum and the Marketplace

Strategy Driven

In consumer business strategy – from branding to product development – addressing the emotional human needs continuum is crucial to success. By developing autonomy, children boost self-esteem. FREE COPY of a StrategyDriven Expert Contributor book †. EVALUATE how StrategyDriven gives you a competitive advantage.

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Personal Needs vs. Customer Relationships

Strategy Driven

Some compile complex Customer Relationship Management algorithms to develop and maintain these relationships. As in all interpersonal relationships, from friendships, to marriage, to company and client, trust and the promise of mutual benefits are the foundation for growth and development. Emotional Needs Not Yet a Business Priority.

Aaker 63
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The Best Salespeople Do What the Best Brands Do

Harvard Business Review

In the past, salespeople were often the first step in a purchase process, and could significantly influence customer decision-making by controlling information about pricing, availability, competitive advantage, etc. Over the years, many technology companies have developed the role of a technology evangelist or “chief evangelist.”

Brand 8