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To Win People Over, Speak to Their Wants and Needs

Harvard Business Review

During Tootsie, walking in the shoes of a woman had such a profound impact on Dustin Hoffman that, 30 years later, recalling his decision to make the film brought tears to his eyes in an interview with the American Film Institute. Gerstner called his listening tour Operation Bear Hug. How do you build your capacity for empathy?

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How Successful Virtual Teams Collaborate

Harvard Business Review

Collaborative activity is the "secret sauce" that enables teams to come up with innovative new products or creative, buzz-worthy marketing campaigns. One solution is to use a flexible, fluid team structure that consists of three tiers : a core, an operational level, and an outer network. — can play a huge role in doing so.

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What Design Thinking Is Doing for the San Francisco Opera

Harvard Business Review

But they hoped that the benefits would extend far beyond this objective — that the project would introduce the Opera staff to new ways of thinking that offered the potential to fundamentally change how it operated. The challenge of experimenting at an organization committed to perfection. The event was a huge success.