Stop Numerator Thinking: Innovating Your Service Experience
Lead Change Blog
JANUARY 12, 2015
Numerator thinkers operate with an abundance mentality; denominator thinkers use a scarcity mentality. While they are respectful and inclusive, they know bureaucracy is the enemy of excellence and the impediment to efficiency. Or a monthly newsletter that was the talk of the break room? They cultivate, grow, innovate and invest.
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