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The Truth About How Uber’s App Manages Drivers

Harvard Business Review

The company manages a large, disaggregated workforce of “driver-partners” that deliver a relatively standardized experience to passengers, while simultaneously promoting drivers as independent entrepreneurs whose work is characterized by freedom, flexibility, and independence. Customers act as managers.

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Automation Will Make Us Rethink What a “Job” Really Is

Harvard Business Review

Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline. To answer these questions, we need to begin disaggregating work and understanding how automation and AI can differentially handle various aspects of work.

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A Brief History of Blockchain

Harvard Business Review

The second innovation was called blockchain, which was essentially the realization that the underlying technology that operated bitcoin could be separated from the currency and used for all kinds of other interorganizational cooperation. These changes, and others, represent a pervasive lowering of transaction costs.

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The 3 Ways Work Can Be Automated

Harvard Business Review

As business leaders and managers, we have become increasingly capable of engaging a workforce that is some combination of virtual and on site, part time and full time, permanent and contingent. How, when, and where should leaders be thinking about applying the various automation technologies to their businesses? Insight Center.

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Why AOL Should Double Down on Patch

Harvard Business Review

Patch has the potential to be a truly disruptive business. The startup is trying to build a platform that could replace a disaggregated network of local news sources. That's what disruptive businesses do; they displace their upmarket competitors by coming in with a low-cost, scalable offering. Consider the market.

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As Work Changes, Leadership Development Has to Keep Up

Harvard Business Review

Work is being disaggregated into tasks that can be dispersed inside and outside of the organization — the “uberization” of work. IBM has been building a talent system that both aligns with and accelerates this phenomenon of the external disaggregation of work. How talent management is changing. Insight Center.