Avoiding Catastrophic Failures in Process Improvement
Harvard Business Review
APRIL 6, 2011
In this case, the answers were not there, the effort was stopped, and a new management team took over. The management team was running short of patience for results and wanted me to help them bring changes to fruition. Process champions must have them ready for the day when the CEO or CFO effectively says, "Show me the money.".
Let's personalize your content