Harvard Business Review

JULY 19, 2017

Hughes traces the mythical 70% failure rate back to the 1993 book Reengineering the Corporation , in which authors Michael Hammer and James Champy stated: “our unscientific estimate is that as many as 50 percent to 70 percent of the organizations that undertake a reengineering effort do not achieve the dramatic results they intended.”

Champy 8

Champy Hammer McKinsey Participative 8

Harvard Business Review

MARCH 3, 2011

What we describe as a "health care system" is no system at all. Designing a real system of care will require a combination of technology, process, and people. Jim Champy is a consultant and author. It's a collection of fragmented, non-communicating parts, implicitly dangerous in design.

Health Care 15

Health Care Champy Information Technology Insurance 15

Harvard Business Review

JANUARY 7, 2011

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. Nobody was left to care about process performance after the system went live.

Process 15

Process Champy Competitive Advantage Hammer 15