Strategy Driven

JULY 15, 2013

Who else is influenced by or involved with your product? If all of this seems like hard work, it pales by comparison to the work you’ll have to do if you’re unprepared after the fact. Talk to and meet with the people that USE your product or service. And they tell the real story of quality and service response.

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Harvard Business Review

JUNE 4, 2014

Our own empirical evidence echoes myriad studies in finding that effective coaching raises employee commitment and engagement, productivity, retention rates, customer loyalty, and subordinates’ perception of the strength of upper-level leadership. How effective is your approach to coaching?

Management 16

Management Customer Loyalty Advice Comparison 16

Strategy Driven

NOVEMBER 8, 2010

Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation.

Media 50

Media Follow-up Software Newsletter 50

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316