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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

More recently, executives have learned that creating a customer-centric culture can lead to a huge competitive advantage. Kotter and James L. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett? Twenty years ago, corporate or business culture sort of just happened…good, bad or indifferent.

Heskett 100
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How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. There is no doubt that strong culture translates into a powerful competitive advantage. Jason Richmond.

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Retain Your Top Performers

Marshall Goldsmith

In his book New Rules, John Kotter notes that from 1974 through 1994, Harvard Business School graduates who worked for smaller corporations tended to make more money and have higher job satisfaction than their counterparts in large corporations. Employee Engagement Leadership' Five Trends . Retaining High-Impact Performers .

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How Coty Reinvigorated Its Supply Chain

Harvard Business Review

The company’s Supply Chain Leadership Team had seen the pace of change for its group began to plateau. To address these questions, Coty partnered with Kotter International to implement a broad global change management program. Kotter’s book Accelerate.). Insight Center. Operations in a Connected World.