article thumbnail

Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

More recently, executives have learned that creating a customer-centric culture can lead to a huge competitive advantage. Kotter and James L. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett? Twenty years ago, corporate or business culture sort of just happened…good, bad or indifferent.

Heskett 100
article thumbnail

28 Great Quotes to Inspire and Manage Change

Great Results Team Building

For organizational teams and for individuals, it is the ability to change and grow and adapt to new circumstances, teammates, challenges that determines our competitive advantage. If anything, competition in most industries will probably speed up even more in the next few decades”. Change is a continuous and ongoing process.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Retain Your Top Performers

Marshall Goldsmith

In his book New Rules, John Kotter notes that from 1974 through 1994, Harvard Business School graduates who worked for smaller corporations tended to make more money and have higher job satisfaction than their counterparts in large corporations. Five Trends . Our task is complicated by five additional trends: 1.

article thumbnail

How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. There is no doubt that strong culture translates into a powerful competitive advantage. Jason Richmond.

How To 112
article thumbnail

How Coty Reinvigorated Its Supply Chain

Harvard Business Review

To address these questions, Coty partnered with Kotter International to implement a broad global change management program. Kotter’s book Accelerate.). ” Coty’s “Big Opportunity” focused on developing its supply chain into a competitive advantage that could better drive innovation and business growth.