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The Truth About How Uber’s App Manages Drivers

Harvard Business Review

The company manages a large, disaggregated workforce of “driver-partners” that deliver a relatively standardized experience to passengers, while simultaneously promoting drivers as independent entrepreneurs whose work is characterized by freedom, flexibility, and independence. Customers act as managers.

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The 3 Ways Work Can Be Automated

Harvard Business Review

As business leaders and managers, we have become increasingly capable of engaging a workforce that is some combination of virtual and on site, part time and full time, permanent and contingent. The second area of opportunity with cognitive automation is for companies to develop new products and services. Insight Center.

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Automation Will Make Us Rethink What a “Job” Really Is

Harvard Business Review

Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline. Significant investment also takes place in cockpit technology as well as in training and development (e.g., But this is a segment where “good enough” suffices.

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Design Your Own Profession

Harvard Business Review

A disaggregated laptop that is lighter and more versatile, since I can use the screen by itself as an e-reader and the keyboard with other devices. Boeing refers to its global "value webs," an approach that turns managers into systems integrators. I recently bought an iPad. After using it for a few days I bought a wireless keyboard.

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As Work Changes, Leadership Development Has to Keep Up

Harvard Business Review

As work itself is changing, some of the basic tenets of leadership development are being challenged. Work is being disaggregated into tasks that can be dispersed inside and outside of the organization — the “uberization” of work. Developing Tomorrow’s Leaders. How talent management is changing.