HR Digest

APRIL 29, 2024

This approach not only broadens the talent pool for businesses but also aligns with the growing legislative trend of “ban the box” laws, enhancing workforce diversity and potentially increasing employee loyalty. Establish Inclusive Policies and Training Organizations should develop clear policies that support fair chance hiring.

Compliance 52

Compliance Diversity Incentives Reputation 52

Strategy Driven

SEPTEMBER 27, 2013

Some compile complex Customer Relationship Management algorithms to develop and maintain these relationships. As in all interpersonal relationships, from friendships, to marriage, to company and client, trust and the promise of mutual benefits are the foundation for growth and development. The Five Floors of Relationships.

Aaker 64

Aaker Short-term Marketing Benchmarking 64

Harvard Business Review

DECEMBER 24, 2013

For example, at Caesars Entertainment — an early and continuing user of analytics in its business — the initial focus was on analytics for customer loyalty and service. CEO Gary Loveman noted that he knew that Caesars (then Harrah’s) had low levels of customer loyalty across its nationwide network of casinos.

Customer Loyalty 15

Customer Loyalty Loyalty Early Adopters Information Technology 15

Harvard Business Review

NOVEMBER 23, 2016

But companies will only be able to realize productivity gains from these new operating models if they skillfully manage the soft side of their automation transformation—the people in what will be a vastly different organization. So early preparation is needed. Harnessing the power of machine learning and other technologies.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

SEPTEMBER 22, 2011

TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth. The company's managers felt helpless and frustrated.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10