HR Digest

APRIL 29, 2024

This approach not only broadens the talent pool for businesses but also aligns with the growing legislative trend of “ban the box” laws, enhancing workforce diversity and potentially increasing employee loyalty. Establish Inclusive Policies and Training Organizations should develop clear policies that support fair chance hiring.

Compliance 52

Compliance Diversity Reputation Incentives 52

Steve Farber

FEBRUARY 13, 2017

Businesses like restaurants and microbreweries–those with strong brand loyalty that can quickly connect to a large crowd of customers and supporters–have been early adopters. Around 120 companies raised some level of money this year using this method. So here’s the million-dollar question: Is it for you?

Company 71

Company Due Diligence Early Adopters Banking 71

Harvard Business Review

DECEMBER 24, 2013

For example, at Caesars Entertainment — an early and continuing user of analytics in its business — the initial focus was on analytics for customer loyalty and service. CEO Gary Loveman noted that he knew that Caesars (then Harrah’s) had low levels of customer loyalty across its nationwide network of casinos.

Customer Loyalty 13

Customer Loyalty Loyalty Early Adopters Information Technology 13

Strategy Driven

SEPTEMBER 27, 2013

Some compile complex Customer Relationship Management algorithms to develop and maintain these relationships. As in all interpersonal relationships, from friendships, to marriage, to company and client, trust and the promise of mutual benefits are the foundation for growth and development. Emotional Needs Not Yet a Business Priority.

Aaker 63

Aaker Short-term Marketing Benchmarking 63

Harvard Business Review

JANUARY 31, 2013

While much has already been written about this challenge in the developed world, there are also some important lessons to be learned from the Bottom of the Pyramid (BoP). They encourage viral marketing through early adopters. The first step to introducing something new is reducing the risk enough to attract early adopters.

Early Adopters 8

Early Adopters Payback Period NGO Influence 8

Harvard Business Review

NOVEMBER 23, 2016

As always with technology adoption, there is an S-curve, already being scribbled by early adopters; when the inflection point is reached, expect sudden acceleration. So early preparation is needed. To that end, managers should develop a list of 10 to 15 processes that bots can quickly improve.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

SEPTEMBER 22, 2011

TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth. More and more companies are tying incentive pay to customer metrics.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10