Great Leadership By Dan

JULY 8, 2020

Because they are more focused on customer engagement than just on the initial purchase, they are forced to develop agility and flexibility are core cultural strengths. But you need the right culture for this approach, the right metrics (hint, the main KPI isn’t topline revenue) and the right resources.

Business Model 282

Business Model Long-term KPI Loyalty 282

Harvard Business Review

JUNE 1, 2017

” The more creatively, comprehensively, and innovatively these selves can be digitized, the greater the opportunity to help workers develop and deploy the optimal traits and qualities they desire. Tracking which selves deliver the best performance and outcomes could become a new KPI. This should not be seen as creepy or invasive.

KPI 8

KPI Directory Human Capital Self-aware 8

Harvard Business Review

APRIL 8, 2015

Profit maximization (short-term): A shipping company increases freight rates by 50% to benefit from a capacity shortage in the market, even though doing so will strike customers as exploitative and damage loyalty. First: Market share is a dangerous key performance indicator (KPI).

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

APRIL 20, 2016

In the B2C world, it is about sales and customer loyalty: not just getting your customer to click and buy, but getting them so worked up about your product that they’ll never so much as think about buying from your competitor instead.

Cost 8

Cost Marketing Content Media 8