Harvard Business Review

SEPTEMBER 3, 2018

Rather than windowless work stations commonly found in call centers, the Airbnb Call Center is designed to be an open space with access to natural light and views of the surroundings while replacing desks and phones with long couches, standing desks and wireless technology. The benefits of these elements is is well recognized.

Real Estate 14

Real Estate Call Center Hedge Survey 14

Harvard Business Review

JUNE 21, 2013

We also find that companies in developed areas plan to hire in other developed regions (e.g., North America in Western Europe and vice versa) and many countries in developing regions are moving into developed regions (e.g., banking & financial services, insurance, real estate); Health Care (e.g.,

Telecommunications 9

Telecommunications Health Care Talent Management Biotechnology 9

Harvard Business Review

JUNE 3, 2013

Many wonder why an academy company like P&G, historically known for developing talent, did not, or was not able to, promote a successor from within its ranks. What kind of signal did this choice send to P&G''s top managers? We now see they are also struggling to do a good job managing their own talent responsibilities.

Succession 8

Succession Telecommunications Biotechnology Real Estate 8

Harvard Business Review

SEPTEMBER 21, 2018

In contrast, 70% of respondents think their boards have effective processes for staying current on the company; 69% for compliance; 66% for financial planning; and 55% for risk management — although we should note that managing risks is a crucial consideration when pursuing innovation.

Innovation 9

Innovation Short-term Telecommunications Long-term 9

Harvard Business Review

NOVEMBER 13, 2015

One of the most exciting areas of development is the marrying of mobile apps, location sensing technologies (e.g., We conducted some proprietary research that showed that while a majority of smart phone owners use their devices to assist in purchases, consumers are only willing to give precious screen real-estate to a handful of retail apps.

Retail 8

Retail Customer Intimacy Loyalty Real Estate 8

Harvard Business Review

MAY 28, 2013

In one of the most comprehensive global surveys of corporate directors to date, we found that they were very worried about developing and enacting strategic plans that will enable their organizations to succeed. Not innovation, risk management, technology, debt, or the regulatory environment. Not competitive threats. Not rising costs.

Talent Management 8

Talent Management Company Telecommunications Management 8

Harvard Business Review

AUGUST 23, 2016

Republicans generally favor developing a pipeline of diverse candidates through director advocacy and mentorship, while Democrats are more likely to favor requiring that every director slate include diverse candidates, or that boards implement targets for diverse membership. chemicals, metals & mining, paper & forest products).

Politics 8

Politics Committee Telecommunications Diversity 8