Harvard Business Review

SEPTEMBER 3, 2018

Rather than windowless work stations commonly found in call centers, the Airbnb Call Center is designed to be an open space with access to natural light and views of the surroundings while replacing desks and phones with long couches, standing desks and wireless technology. The benefits of these elements is is well recognized.

Real Estate 15

Real Estate Call Center Hedge Survey 15

Harvard Business Review

JUNE 21, 2013

Our research found they are one of the regions struggling most to establish great talent management practices, among them hiring, assessing, rewarding, and firing talent. If, in addition, companies are managing their underperformers out poorly, the costs rise even further. Global business Talent management'

Telecommunications 9

Telecommunications Health Care Talent Management Biotechnology 9

Harvard Business Review

SEPTEMBER 21, 2018

In contrast, 70% of respondents think their boards have effective processes for staying current on the company; 69% for compliance; 66% for financial planning; and 55% for risk management — although we should note that managing risks is a crucial consideration when pursuing innovation.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

JUNE 19, 2017

Looked at from the acquirer’s point of view, the logic of the Amazon–Whole Foods merger depends on whether Amazon can dominate groceries, can use Whole Foods real estate to deliver or offer goods of all sorts, or perhaps can add some real profits to the bottom line. Can Alexa sell Whole Foods’s inventory?

Supply Chain 10

Supply Chain Real Estate Wireless Brand 10

Harvard Business Review

JUNE 3, 2013

What kind of signal did this choice send to P&G''s top managers? Is the problem that P&G produces outstanding specialists in marketing but not general managers who can run the business? Using data from the 2012 survey, we also found that boards gave their companies'' very poor grades on talent management. Succession planning'

Succession 8

Succession Telecommunications Biotechnology Real Estate 8

Harvard Business Review

FEBRUARY 22, 2017

banking & financial services, insurance, real estate); Healthcare (e.g., internet software & services, semiconductors, wireless telecommunication services); and Materials (e.g., apparel, automobiles, retailing, media, hotels, restaurants & leisure); Consumer Staples (e.g.,

Telecommunications 8

Telecommunications Health Care Contingency Plans Biotechnology 8

Harvard Business Review

JULY 16, 2013

And 43% cited technology expertise, HR-talent management, international-global expertise, and succession planning as the skills missing most on their boards. The industry with the greatest skills gap was IT & telecommunications, whose boards are in serious need of international-global expertise and HR-talent management.

Telecommunications 8

Telecommunications Biotechnology Health Care Real Estate 8