The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52

System Organization Levitt Root Cause Analysis 52

Harvard Business Review

OCTOBER 3, 2014

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

OCTOBER 3, 2014

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Retail 8

Harvard Business Review

JUNE 5, 2014

“The phenomenal number of interacting parts, interacting people and continuing changes in technology mean that we will always have failures, full stop.” First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis.

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8