The Practical Leader

MAY 1, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. Accountability is a mess in many organizations.

Process 52

Process System Management Root Cause Analysis 52

The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52

System Organization Levitt Root Cause Analysis 52

Harvard Business Review

JULY 31, 2017

Retailers combine data on demographics and weather to predict sales and develop merchandising plans. Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. One area so far relatively untouched is change management.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Deming Institute

FEBRUARY 15, 2016

The SME deck is to be developed in two months, with weekly two hours meetings, on-line or face to face depending on the location of my clients. Root cause analysis. 4) Develop an org chart to assign responsibilities and communicate it to everyone. Marketing mix. How to apply the model. Leadership.

Deming 28

Deming SWOT Root Cause Analysis TRIZ 28

Harvard Business Review

OCTOBER 3, 2014

A CoE is a team of data scientists, business analysts and domain experts from various business functions — sales, marketing, finance, and R&D, for example — that are brought together to facilitate a cross-pollination of experiences and ideas to find solutions to a variety of business goals. Develop a robust root cause analysis capability.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

OCTOBER 3, 2014

A CoE is a team of data scientists, business analysts and domain experts from various business functions — sales, marketing, finance, and R&D, for example — that are brought together to facilitate a cross-pollination of experiences and ideas to find solutions to a variety of business goals. Make collaborative decisions.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Retail 8

Harvard Business Review

JUNE 5, 2014

First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. .” At GM, despite the company’s insistence that its culture is changing, there are a few key sticking points worth examining. So it had to use the washer fluid itself to cool down.”

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8