Harvard Business Review

NOVEMBER 30, 2010

After an intense innovation workshop, the CTO of a globally-successful Chinese electronics supplier approached, unhappily. You emphasize the importance of collaborating with your customers to innovate," he moaned, "but our best customers don't want to collaborate. They're not interested in innovating with us.". The CTO grimaced.

CTO 15

CTO Lean Manufacturing Supply Chain Innovation 15

Harvard Business Review

AUGUST 29, 2012

To be innovative, we need to be gender balanced," he says. "In In Italy, the classic leadership style is pushy and directive. The company was also trying to integrate the principles of lean manufacturing into its working styles, and Agostini found that changing the gender balance was a key lever in changing behaviors more generally.

Lean Manufacturing 8

Lean Manufacturing Competitive Advantage Bottom-up Leadership Styles 8

Harvard Business Review

SEPTEMBER 26, 2013

How does an emergency department (ED) go from the 6 th to the 99 th percentile in patient satisfaction, while improving dramatically in virtually every performance and efficiency category? If it were a Toyota vehicle-manufacturing plant, a key enabler would be a rope strung along each production line above team members, the Andon Cord.

Health Care 8

Health Care Ishikawa Lean Manufacturing Early Adopters 8