The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. The book’s main framework is a circular diagram following these steps: Mission, Shared Assumptions, and Values <–> Alignment with Strategies and Methods of Execution. Setting Expectations.

Heskett 49

Heskett Kotter Books Review 49

Skip Prichard

JUNE 22, 2020

Organizations can and must define the culture they desire and intentionally execute a well-thought out road map to shape their future. It’s tempting to think that because a company is known for its great culture you can simply hire one of its senior executives to bring that secret sauce with them. Would you briefly touch on them?

How To 107

How To Middle Management Reputation Short-term 107

Harvard Business Review

MARCH 22, 2012

I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. Every problem, if managed well, is thus an "opportunity" to boost overall loyalty among a company's already loyal customers. Crisis averted. But, no matter how you look at it, it was an act of genuine kindness.

Strategy 19

Strategy Airlines Hotels Heskett 19