article thumbnail

How Generative AI Will Transform Knowledge Work

Harvard Business Review

New generative AI-enabled tools are rapidly emerging to assist and transform knowledge work in industries ranging from education and finance to law and medicine. Companies are starting to introduce generative AI-powered innovations into their processes, and to promulgate policies on how to use the tools safely.

Finance 27
article thumbnail

Moving from Transaction to Engagement

Harvard Business Review

You know them as ERP, finance and accounting systems, or even payroll. Factor in new types of information management. Engagement systems are powered by business rules and complex event processing engines. Experiential and personal fulfillment systems will power the next waves of innovation.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

And the impact of competitive information on an organization’s decisions is one of those things that can hardly ever be measured. Since impact can’t be measured and therefore results can’t be directly attributed to the competitive information, management resorts to measuring the wrong thing, exactly as Drucker feared.

article thumbnail

What Your Stock Price Is Really Means

Harvard Business Review

Gaps between those sets of expectations supply management with a basis for decision making. Rappaport made no claims that the market is correct, only that it contains information managers can use. I have walked many management teams through a market-signals analysis and the results have surprised them almost without fail.

Price 8