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E-Coaching Roles

Marshall Goldsmith

The art of developing leaders will evolve with the technology that connects people through both wired and wireless networks. Even when the coach is local, travel time can exceed the actual time spent coaching. For example, some leaders may need to change behavior; others may need functional training in marketing or finance.

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T-Mobile Hasn’t Incited a Price War…Yet

Harvard Business Review

First, its CEO, John Legere, was ceremoniously kicked out of a Las Vegas party thrown by wireless rival AT&T. wireless carrier’s offer to pay up to $650 for new customers to switch to its service. Since early last year, T-Mobile has spearheaded what I call a value war — as opposed to a price war — in the wireless market.

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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business Review

Rather than do the conceptually hard and convention-challenging reorganizations of systems and finances required to truly transform care, it is easier to suggest tweaking the system and encouraging patients to use more primary care — and let primary care take it from there. A Way Forward.