Strategy Driven

MARCH 21, 2011

Hershman and Dr. Michael Hammer. The modern corporation that has evolved as a result consists of many specialized functional departments, such as sales, engineering, marketing, manufacturing, operations, and finance. Getting a 50,000-foot picture of our operations illustrates outdated, cumbersome, inefficient processes.

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Hammer Chief Executive Officer Metrics Process 50

Sales Wolf Blog

AUGUST 9, 2010

 In the latest installment to his Little Big Things video series Tom Peters declares war on these systems and encourages managers to make it easy for all members of an organization to identify problems with an organization's systems and provide bottom-up feedback for improving the way the company operates.  Enjoy! .

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Blog Human Resources Human Capital Talent Management 124

Strategy Driven

APRIL 22, 2011

Unusually Excellent: The Necessary Nine Skills Required for the Practice of Great Leadership by John Hamm. Unusually Excellent is a back-to-basics reference book that offers both seasoned and aspiring leaders a framework for understanding and a guide for applying the battle-tested fundamentals of leadership at every stage of their careers.

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CEO How To Venture Capitalist Follow-up 57

Strategy Driven

FEBRUARY 9, 2015

The receptionist or telephone operator. Return on leadership. Big companies hammer their entire workforce to make certain that their customer satisfaction scores are high or higher, when they could be (should be) creating an internal training program that begins with the word wow, and progresses upward from there.

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ROI Customer Loyalty Airlines Loyalty 50