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How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Keep them informed about progress. For more information, see Culture Spark. Talk to customers.

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Is Kindness a Strategy?

Harvard Business Review

The woman behind the counter looked at him, looked at his travel record, looked at the hundred people lined up at security, and informed him that he would never make it to the gate on time. I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. Crisis averted.