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Keeping Your People Engaged in Tough Times

Marshall Goldsmith

Marshall: I hear this concern every where I travel these days. Heskett and W. These actions, coupled with incentives that elicit new ideas for improving operations can send important positive messages at a time of stress. Who doesn't? Earl Sasser, Jr. Merely recognizing employee concerns can help alleviate them.

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Is Kindness a Strategy?

Harvard Business Review

A friend recently described a remarkable travel experience. Strange to say, the story was about an airline, and it wasn't a travel nightmare. The woman behind the counter looked at him, looked at his travel record, looked at the hundred people lined up at security, and informed him that he would never make it to the gate on time.