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Expecting the Unexpected: Meet Unpredictability with Agility and Adaptability

The Practical Leader

Seers, prophets, and fortune-tellers of all sorts have responded to — and preyed upon — our primal desire to reduce the uncertainty of what lies ahead. Harvard Business School professor, James Heskett, poses a vital question in “Should Managers Bother Listening to Predictions?” That’s just for kids” and “the book is dead”).

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‘Tis the Season of Prophecies, Forecasts, and Predictions

The Practical Leader

Harvard Business School professor, James Heskett, poses the right question in his blog Should Managers Bother Listening to Predictions? ” In providing provocative perspectives on this challenge, Heskett draws from three books on the folly of predictions, how some predictions can be made more accurate, and how to gain from disorder.

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Keeping Your People Engaged in Tough Times

Marshall Goldsmith

Heskett and W. There is a lot of anxiety and uncertainty in many organizations today. Marshall: I hear this concern every where I travel these days. Who doesn't? My friend Joe Wheeler, Executive Director of The Service Profit Chain Institute, recently co-authored a book with Harvard Business School Professors James L. Earl Sasser, Jr.

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What Great Companies Know About Culture

Harvard Business Review

Heskett wrote in his latest book The Culture Cycle , effective culture can account for 20-30 percent of the differential in corporate performance when compared with "culturally unremarkable" competitors. But is there a direct correlation between employee investment and the balance sheet?

Company 17