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3 Mistakes in U.S. Health Care That Emerging Economies Can’t Afford to Repeat

Harvard Business Review

Even if someone does manage to see a primary care physician, it’s doubtful there’s much time for real discussion of lifestyle, wellness, or prevention: The average primary care visit in Qatar lasts less than seven minutes. Transparency on clinical data and financial flows is crucial for establishing a meaningful incentives system.

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What You Might Not Know About the Cuban Economy

Harvard Business Review

If you invest in human capital, whether in your company or in your country, sooner or later it will pay off if you have the right set of incentives. It has tourism—beach and sun and one of the communist world’s last Jurassic political systems—but the real asset is the brains of its people. It requires an act of U.S.

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The Gulf Spill: BP Still Doesn’t Get It

In the CEO Afterlife

More recently, the BP-sponsored Gulf Coast tourism TV campaign has implied that everything is back to normal. A very capable BP social media manager is doing a commendable job of delivering on the company’s “update” promise. Maybe that’s all the incentive the company needs to try harder. The problem is reach.

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When Do Regulators Become More Important than Customers?

Harvard Business Review

” That’s not cynicism; that’s savvy risk management. For an Uber, Airbnb , Weibo, Google, 23andMe and most strategically-situated post-industrial disruptors, managing regulatory combat quickly assumes primacy over managing either innovation investment or customer satisfaction. These phenomena are global.

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Why President Kagame Runs Rwanda Like a Business

Harvard Business Review

So far, Rwanda''s three big clusters are coffee, tea, and tourism, but Porter is convinced there are more to come. In the initial three areas of coffee, tea, and tourism, that effort has advanced quite far now. Rwanda is winning international awards and marketing globally, and tourism is booming. What are the bottlenecks?

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Why Your Customers Hate You and How to Fix It

Skip Prichard

But Nincompoopery is something different: it’s the corporate stupidity that drives customers crazy, and keeps everyone—customers, employees, managers and business owners—from getting what they want. And that’s only scratching the surface of everything we’re trying to manage in this brave new world.

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