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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

MARCH 10, 2015

Begin discussion with top management team and train them. Share feedback with the chief and his management team. This begins at the top with the chief and the chief’s management team. An elected, rank-and-file police officer, is added to the chief’s management team. Discuss and ask employees; get feedback from them.

Case Study 40
Case Study System Decentralization Management 40
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How We Revolutionized Our Emergency Department

Harvard Business Review

SEPTEMBER 26, 2013

If it were a Toyota vehicle-manufacturing plant, a key enabler would be a rope strung along each production line above team members, the Andon Cord. The cord can be pulled by anyone encountering a quality problem or needing assistance from the team leader.

Health Care 8
Health Care Ishikawa Lean Manufacturing Early Adopters 8
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