Strategy Driven

APRIL 14, 2020

There are over 28 million small businesses nationwide, and a further 22 million that are solely operated. The chances are high that they have switched to a more relationship-based model that uses technology to improve their customer experience and loyalty. Review operational procedures. Increase the product selection.

Kaizen 76

Kaizen How To Outsourcing Efficiency 76

Strategy Driven

NOVEMBER 16, 2018

There are over 28 million small businesses nationwide, and a further 22 million that are solely operated. The chances are high that they have switched to a more relationship-based model that uses technology to improve their customer experience and loyalty. Review operational procedures. Increase the product selection.

Kaizen 57

Kaizen How To Outsourcing Efficiency 57

Harvard Business Review

OCTOBER 4, 2013

Bally Technologies , a leading provider of gaming systems for casinos, has earned more than 60 awards for innovation in just the last four years. How did Bally Technologies do it? But while the foundational elements are the same, Bally Technologies uses them in a distinct way. Through an innovation excellence framework.

Technology 8

Technology Innovation Kaizen Chief Executive Officer 8

Harvard Business Review

SEPTEMBER 4, 2017

In The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, demonstrates how the best retail companies align their customer value proposition with their operations strategy and their approach to human capital. Both Kaizen events and Agile sprints are investments in innovation and human capital productivity.

Human Capital 14

Human Capital Kaizen Agility Energy 14

Harvard Business Review

MAY 5, 2016

Stagnant growth in its core PC market recently led Intel to announce layoffs of roughly 12% of its workforce. The company will also eliminate a key chipset in the difficult tablet and smartphone market. But the past is merely a prologue. Which user experiences consistently generate the best returns?

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

JULY 17, 2012

To see customers as the assets they really are, the strategic design and marketing question must shift from "What's the new value of the innovation?" Steve Jobs didn't merely "reinvent" personal computing and mobile telephony; he reinvented how people physically touched, stroked, bumped and talked with their technologies.

Human Capital 15

Human Capital Supply Chain Kaizen Innovation 15

Harvard Business Review

JULY 17, 2012

To see customers as the assets they really are, the strategic design and marketing question must shift from "What's the new value of the innovation?" Steve Jobs didn't merely "reinvent" personal computing and mobile telephony; he reinvented how people physically touched, stroked, bumped and talked with their technologies.

Human Capital 13

Human Capital Supply Chain Kaizen Innovation 13