Great Leadership By Dan

JULY 8, 2020

But you need the right culture for this approach, the right metrics (hint, the main KPI isn’t topline revenue) and the right resources. And you need leadership that has a longer time horizon so you can invest in relationships. You need a cushion of cash to allow you to focus on the long term.

Business Model 282

Business Model Long-term KPI Loyalty 282

Harvard Business Review

APRIL 8, 2015

Profit maximization (short-term): A shipping company increases freight rates by 50% to benefit from a capacity shortage in the market, even though doing so will strike customers as exploitative and damage loyalty. Price leadership: A no-frills airline constantly advertises the lowest fares on any route served.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

JANUARY 27, 2017

Their loyalty and accountability belongs to top management. Ambiguity is the enemy; crisply defined service level agreements and explicit KPI accountability are essential. Human leadership defers to demonstrable algorithmic power. They frequently find the technologies are less of a hassle than the people.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8