Great Leadership By Dan

JULY 8, 2020

But you need the right culture for this approach, the right metrics (hint, the main KPI isn’t topline revenue) and the right resources. You need people on your team with both strategic and operational skills—two very different kinds of people. You need a cushion of cash to allow you to focus on the long term.

Business Model 282

Business Model Long-term KPI Loyalty 282

Harvard Business Review

NOVEMBER 25, 2013

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. At one travel services giant, 100X more data in less than two years utterly transformed the enterprise conversation around “loyalty.”

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Harvard Business Review

JANUARY 27, 2017

In reality, “handoffs” and transitions prove to be significant operational problems. Their loyalty and accountability belongs to top management. Ambiguity is the enemy; crisply defined service level agreements and explicit KPI accountability are essential. The Autonomous Outsourcer.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8