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More than One Way to Organize a Business

Thin Difference

Holacracy is a way of structuring and running organizations that replaces the conventional management hierarchy. Instead of operating top-down, power is distributed throughout the organization, giving individuals and teams more freedom to self-manage, while staying aligned to the organization’s purpose. Employee-owned Companies.

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Retailers Can’t Rely on Holiday-Season Gimmicks Like They Used To

Harvard Business Review

For example, last holiday season, Toys “R” Us carried some of the most in-demand products, including licensed goods from Frozen and Teenage Mutant Ninja Turtles , but it still turned in a comparable store net sales decrease of 2.7% for the season. Competing on price also produces less of an advantage now.

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7 Steps to Deliver Better Customer Experiences

Harvard Business Review

We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. And the merchandising vice president had difficulty understanding why “product” was one of the categories we were discussing.

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When and Why to Part Ways with a Customer

Harvard Business Review

It’s time to end the fear of customers’ public feedback and to start managing relationships with abusive customers in a disciplined way. Your employees may be operating under the “the customer is king” cliché, and may be trying endlessly to please every whim. Review and assess criteria regularly.

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